Shipping policy

Shipping Policy

Rim Source Motorsports LLC Shipping Policy

At Rim Source Motorsports LLC, we are committed to delivering your orders swiftly and securely. Please read our shipping policy carefully to understand how we handle the shipping process.

1. Shipping Methods

• All wheel orders are shipped on pallets via freight through R&L Carriers, Old Dominion, FedEx Freight, or UPS Freight.
• We ensure the utmost care with our Quality Assurance Process, verifying wheel contents, all necessary accessories, then palletizing, band strapping, shrink-wrapping, and shipping.
• We ship to both residential and commercial addresses. However, someone over the age of 18 must be available at the delivery address to sign for the shipment.

2. Shipping Time

• Orders are typically processed and shipped within 1-3 business days.
• Shipping times may vary based on the destination and shipping method selected.
• You will receive a tracking number once your order has been shipped, allowing you to monitor the delivery status.

3. Shipping Costs

• Shipping costs are calculated at checkout based on the destination and weight of your order.
• Free shipping promotions may apply to certain products or order totals, as indicated on our website.

4. Delivery Issues

• If there are any issues with the delivery of your order, please contact our customer service team immediately at sales@rimsource.com.
• We are not responsible for delays caused by shipping carriers, weather, or other unforeseen circumstances.

5. Damaged or Missing Items

• Please inspect your order upon delivery. If you notice any damage or missing items, contact us within 48 hours at sales@rimsource.com with your order number and photos of the damage.
• We will work to resolve any issues promptly, including replacing or refunding damaged items.